Mind Matters Psychiatry operates as a private practice, offering services for private fees only. We do not provide bulk-billing services.

Worker’s Compensation, CTP, and Medico-Legal Cases
Mind Matters Psychiatry does not accept Worker’s Compensation, CTP, or medico-legal cases. Please consult with your GP for alternative arrangements.

Medicare Rebate

• Referral Requirement: To be eligible for a Medicare rebate, all new patients must provide a referral letter from a GP or specialist at their initial appointment.
  • GP Referrals: Valid for 12 months and must be renewed annually.
  • Specialist Referrals: Valid for 3 months and require renewal every three months.
• Returning Patients: Patients returning after a one-year lapse must bring a new GP referral.
• Psychiatric Reports: Fees for psychiatric reports are calculated hourly and are processed on a prepaid basis.

Private Health Fund
Please note that outpatient psychiatry services are not covered by private health insurance.

Cancellation Policy

• A full consultation fee is required at the time of booking to secure your appointment.
• Refunds: Cancellations or rescheduling with at least two full business days’ notice are fully refundable, except for any non-refundable credit card surcharges.
• Late Cancellations: Less than two business days’ notice will result in forfeiture of 50% of the consultation fee.

Late Arrival Policy

To ensure timely and quality care, we ask patients to arrive at least 10 minutes before their scheduled appointment.

• Arrival within 15 Minutes: Appointments will proceed with the remaining treatment time, and the full fee will be charged.
• Arrival beyond 15 Minutes: Appointments will be considered a “no-show,” and the full fee will be charged.

Appointment Policy

Patients are responsible for scheduling follow-up appointments well in advance to ensure availability and continuity of care.

• The appointment item number and fee are estimates based on initial information and may be adjusted after the consultation based on the clinician’s assessment.

Collateral History

A comprehensive mental health assessment may include a collateral history from family, friends, carers, or health professionals, conducted either during the consultation or in a separate session.

Doctor Communication Policy

To minimize disruptions, doctors cannot take calls during consultations. Additionally:

• Questions regarding medical conditions, prescriptions, reports, certificates, or forms must be addressed during an appointment.
• Prescription Policy: Patients must attend a review appointment for prescription requests.

For appointment bookings, please visit mindmatterspsychiatry.com.au.

Crisis and Emergency Information

Mind Matters Psychiatry is not a crisis facility. In emergencies, please dial 000 or visit your nearest hospital emergency department.

For urgent support:

• Mental Health Crisis Line: 1800 011 511
• Lifeline: 13 11 14
• BeyondBlue: 1300 22 46 36

Zero Tolerance Policy

Mind Matters Psychiatry maintains a Zero Tolerance Policy toward any form of abuse, aggression, discrimination, or threatening behavior directed at staff, healthcare professionals, or other patients. Our commitment to respectful, safe, and professional care relies on mutual respect.

Thank you for understanding and supporting these guidelines to ensure the highest standard of care.