1 Can I receive treatment for multiple conditions?
Yes, our practitioners are experienced in treating patients with co-occurring conditions. During your initial evaluation, we’ll discuss all relevant concerns to create a comprehensive treatment plan.
2 How do you assess and diagnose these conditions?
We conduct thorough evaluations that may include clinical interviews, standardized questionnaires, and discussions about your medical history and symptoms to ensure an accurate diagnosis.
3 Are there specific age groups you cater to?
We provide services for adults age 18-65.
4 Do you prescribe medications for these conditions?
Yes, we can prescribe medications as part of your treatment plan, if necessary. Our team will monitor your progress and make adjustments as needed.
5 What is telehealth psychiatry?
Telehealth psychiatry allows you to receive psychiatric care remotely through secure video calls with your psychiatrist.
6 Do I need a referral from my GP to book an appointment?
Yes, a referral from your GP is required to book an appointment. Please email your GP referral to referrals@mindmatterspsychiatry.com.au. You will need to wait for your referral to be reviewed and approved. Once approved, you will receive a notification message which will enable you to use our booking platform to schedule a time that suits you.
We take referrals from New South Wales, ACT and Western Australia.
7 What technology do I need for a telehealth appointment?
You will need a device with internet access, such as a computer, tablet, or smartphone, and a webcam or camera. We use secure, user-friendly platforms eg zoom, for video consultations, which are accessible through your web browser or a downloadable app.
8 How do I prepare for my telehealth appointment?
Ensure you are in a private and quiet location with a stable internet connection. Test your device and internet connection before the appointment to avoid technical issues. Have any necessary documents or information ready, such as medication lists or previous treatment records.
9 Is telehealth as effective as in-person therapy?
Yes, telehealth has been shown to be as effective as in-person therapy for many mental health conditions. Our telehealth services provide the same quality of care, including comprehensive assessments, treatment planning, and follow-up support.
10 What if I have technical difficulties during my appointment?
We can help troubleshoot problems and will call you if you experience difficulties getting online.
11 What types of issues can be addressed through telehealth?
Telehealth can be used to address a wide range of mental health concerns, including anxiety, depression, trauma, mood disorders, and more.
12 What if I have technical difficulties during my appointment?
We can help troubleshoot problems and will call you if you experience difficulties getting online.
13 How do I pay for telehealth services?
We are a private billing clinic, and pre-payment is required in full 48 hours prior to the appointment.
14 How do I cancel or reschedule my appointment?
To cancel or reschedule your appointment, please contact us directly as soon as possible. As per our cancellation policy we require 48 hours notice to change your appointment or fees will apply.